Shipping policy

Shipping Policy

Thank you for shopping with Hometweaks.in. We are committed to delivering your orders safely, quickly, and efficiently across India.

1. Order Processing Time

  • Orders are typically processed within 1–2 business days (Monday to Saturday, excluding public holidays).

  • Orders placed after 2:00 PM IST, on Sundays, or on public holidays will be processed on the next business day.

  • Once your order is shipped, you will receive a confirmation email along with tracking details.

2. Shipping & Delivery Timelines

Estimated delivery timelines are as follows:

  • Gujarat, Maharashtra & Rajasthan: 2–4 Business Days

  • Metro Cities Across India: 3–6 Business Days

  • Other Locations Across India: 4–8 Business Days

  • Remote Areas, North Eastern States, Jammu & Kashmir & Island Territories: 5–10 Business Days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

🚚 Free Shipping on all prepaid orders above ₹499

For orders below ₹499:

  • Standard Shipping Charge: ₹50

💵 Cash on Delivery (COD) Charges

  • A COD handling fee of ₹100 will be applicable on all Cash on Delivery orders, irrespective of order value.

Shipping charges, if applicable, will be displayed at checkout before payment.

4. Shipping Locations

We currently ship across India only.

We do not ship to:

  • International destinations

  • P.O. Boxes

  • Military or restricted locations where courier services are unavailable

5. Order Tracking

Once your order has been dispatched, you will receive:

  • An email confirmation with tracking details

  • Courier tracking information (where applicable)

You can track your shipment directly through the courier partner's website using the tracking number provided.

6. Lost, Damaged, or Delayed Shipments

While we work with trusted logistics partners, Hometweaks cannot be held responsible for packages marked as delivered by the courier partner.

If your package is:

  • Lost in transit

  • Damaged upon delivery

  • Significantly delayed

Please contact our support team within 48 hours of the delivery status update. We will assist you in coordinating with the courier partner to resolve the issue.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at the time of placing an order.

If you need to update your shipping address, please contact us immediately:

📧 Email: care.hometweaks@gmail.com

We will make every effort to update the address before dispatch. Once an order has been shipped, address changes may not be possible.

8. Need Assistance?

For any questions regarding shipping, delivery, or your order status, please contact us:

Customer Support

📧 Email: care.hometweaks@gmail.com

🕘 Support Hours:
Monday to Saturday (excluding public holidays)
10:00 AM – 6:00 PM IST

Business Details

FULLSTAR KITCHEN INNOVATION

REV. SEV. NO 35/5, GONDAL ROAD,
BEHIND TULIP PARTY PLOT, PATEL CHOWCH, VAVDI,
Rajkot, Gujarat – 360004, India

GSTIN: 24AAIFF8068M1ZW

Thank you for choosing Hometweaks.in ❤️